Refund Policy
At 3T Cleaning LLC, customer satisfaction is our priority. If you are not satisfied with our services, please review our refund policy below.
1. Eligibility for Refunds
Refunds may be granted under the following conditions:
- A service was not provided due to an error on our part.
- The client cancels the service at least 24 hours in advance.
- The cleaning service was unsatisfactory, and we were unable to resolve the issue through a re-clean.
2. Non-Refundable Situations
Refunds will not be issued if:
- The client cancels less than 24 hours before the scheduled service.
- The cleaning team is unable to access the property at the scheduled time.
- The client is dissatisfied but does not provide an opportunity for a re-clean.
- Any special requests or add-ons were completed as agreed upon.
3. Requesting a Refund
To request a refund, please follow these steps:
- Contact us within 24 hours of service completion.
- Provide details and supporting evidence (such as photos) if applicable.
- Allow us the opportunity to resolve the issue before a refund is processed.
4. Processing Refunds
- Approved refunds will be processed within 5-7 business days.
- Refunds will be issued to the original payment method.
- Any applicable processing fees may be deducted from the refund amount.
5. Contact Information
If you have any questions or concerns regarding our refund policy, please contact us:
- Address: 101 Marietta St NW, Atlanta, GA 30303
- Phone: +1 (404) 902-3510
- Email: info@3tcleaning.xyz
