Refund Policy

At Gardenland LLC, we strive to provide high-quality gardening and landscaping services. However, we understand that unforeseen circumstances may arise, and we aim to offer a fair and transparent refund process.

1. Cancellation & Refund Eligibility

• Customers can cancel their scheduled service at least 24 hours in advance to receive a full refund.
• If a cancellation request is made less than 24 hours before the scheduled service, a partial refund may be granted based on the circumstances.
• Cancellations made on the day of service are generally non-refundable, except in cases of extreme emergencies or unavoidable circumstances.

2. Service Issues & Quality Guarantee

• If you are not satisfied with the quality of our service, you must notify us within 48 hours of the service date.
• We will first attempt to rectify the issue by offering a free touch-up or correction service.
• If we determine that the service was not delivered as promised and cannot be corrected, a partial or full refund may be issued at our discretion.

3. No Refunds for Completed Services

• Once a service has been completed to the agreed-upon standards, refunds will not be issued.
• If a customer is unavailable or unresponsive at the time of the scheduled service, it will still be considered as completed, and a refund will not be granted.

4. Weather & Unforeseen Delays

• If a service is postponed due to bad weather or other unexpected conditions, we will reschedule at the earliest available date.
• If rescheduling is not possible within a reasonable timeframe, a full refund may be issued upon request.

5. Refund Processing Time

• Approved refunds will be processed within 5-10 business days using the original payment method.
• Customers will receive an email confirmation once the refund has been initiated.

6. How to Request a Refund

To request a refund, please contact our customer support team with the following details:
✅ Your full name
✅ Service date & location
✅ Reason for the refund request
✅ Photos (if applicable) to support your claim

📧 Email: info@gardenland.homes
📞 Phone: +1 (321) 426-1232

We value your satisfaction and appreciate your trust in Gardenland LLC. If you have any questions about our refund policy, please reach out to us, and we’ll be happy to assist you.